FAQ

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Product Availability

Q: While trying to place an order, I see this message, “Unfortunately there is no Shipping Rate available for your destination and/or weight of your cart.” Why can’t I complete my order?

A: We currently do not ship to your country. Please check with one of our channel partners for purchase and shipment to your country.

Here are a list of recommended channel partners by specific country/region:

North America

Canada

Central & South America

Europe

Asia

Australia

Q: I am a student or researcher working from a University. Do you provide any academic discounts?

A: Yes. We provide a 15% discount for academic or research use. You must be a university student or professor and meet the following criteria:

Must be associated with a University and must use a University email when inquiring about the Academic program. Universities, Junior Colleges, Tech. Colleges, Trade Schools, etc. all qualify.
Must use our technology for Research and Development purpose and must provide NeuroSky with a valid purpose or use to purchase.

For those of you who qualify the following discounts will apply for each region:

In the US, we will provide discount for one headset or 20+ units.
For outside of US, we will provide discounts for 20+ units.

Q: Why are products more expensive for me to buy in my own country? Can I buy them directly from you?

A: Due to import duty, tariffs and shipping fees, local prices for NeuroSky products may be slightly increased in your home market. Purchasing directly from us would result in similar pricing due to the increase in those same costs.

Products and Applications

Q: What is the difference between MindWave and MindWave Mobile? Do they measure the same type of brainwaves?

A: Both our MindWave and MindWave Mobile headsets utilize the same hardware and read the same EEG signals. The MindWave headset will require a computer with a USB port to plug in the included RF receiver. On the other hand, our MindWave Mobile headset utilizes Bluetooth for connectivity. This feature will allow the headset to connect directly to your Bluetooth enabled computer, phone or tablet running Windows, Android or iOS.

Q: Does the MindWave headset read RAW brainwave data?

A: Yes. Our technology is remarkable in how well our headsets read raw brainwave data. It has been compared with higher priced EEG devices such as the BioPac and found to be comparable.

Q: What are the best applications for tracking, recording and exporting analysis data?

A: Below are our recommended Apps for tracking, recording, and exporting analysis:

Research Tools (MRT), $500: Includes NeuroView to record and track Raw Wave, Power Bands, Attention and Meditation. NeuroSkyLab allows researchers to export into Matlab. This program is geared toward serious researchers and engineers.
MyndPlay Pro, $99: An easy to use program. Allows you to record, track Raw Waves, Power Bands, Attention, and Meditation values. The data can be exported into CSV. The user can also record while watching a video and track the data in sync with the video.
Labview Driver, Free: A driver that plugs our SDK into Labview Software.
NeuroSky Recorder, Free: A free application on iOS that can be used to view and record your brainwaves.

You can also download our Developer Tool to construct your custom data acquisition tool.

Q: What are some applications I can use for health and wellness?

A: Today, there is strong momentum gaining in the mobile health and wellness space. Here are two popular areas that the following applications might be of interest:

I want to improve my concentration and focus!

Researchers are discovering that Focus plays a key role in achieving success.

To help achieve this “open awareness”, Focus Pocus, a research-backed partner application which features gaming with an intuitive interface, is being used by children around the world to help improve focus and impulse control.

I want to manage my stress better!

There are a wealth of applications available for stress management. These apps are available on many different platforms such as iOS, Android and Windows. Please follow this link and allow us to be your guide in selecting which app would be best for you: http://store.neurosky.com/pages/stress

In addition, please follow this link to visit our app store and browse our catalog of applications. http://store.neurosky.com/collections/applications

Q: I want to be able to use the MindWave headset to play games. Are there any games available?

A: Yes! We have a wide variety of games available on our app store! Please follow this link to visit our app store and browse our catalog of game applications: http://store.neurosky.com/collections/applications

If you are interested in using your telekinetic powers to push, pull or throw objects? Try NeuroBoy! It’s a FREE game that allows you to hone and develop your mental powers! http://store.neurosky.com/products/the-adventures-of-neuroboy-bci-technology-demo

Support

Q: My headset is not working properly. What do I do?

A: Please contact our support team via support@neurosky.com. They will help you to troubleshoot your device and help you to find a solution.

Here are the proper steps to contact support for your headset and request for possible RMA.

Please note: Purchases made through our partners must be returned through your original place of purchase.

Please send an email containing the following to either http://support.neurosky.com/discussion/new , or email support@neurosky.com :

1) Your Order number

2) The First and Last Name used when the order was placed

3) The reason for return or explain the defect

The information above is needed to allow us to prepare our fulfillment center to process your request and receive your return. Once we receive your request with the above information, we will send you the RMA number needed to process your return, along with instructions detailing where to ship the return.

Have a question that was not answered on this page? Visit our contact page for more information options.

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